Have questions about Pitstop or
predictive maintenance?

Pitstop is a fleet management tool that uses telematics, data sources, cloud-based proprietary algorithms, artificial intelligence and machine learning to predict vehicle issues before they happen. Pitstop specializes in handling intricate data from numerous sources, particularly in the case of diverse vehicle fleets ranging from 500 to 2000 vehicles. Pitstop’s fleet software is a comprehensive maintenance solution that includes predictions, recall notifications, scheduled maintenance, and prioritized DTC alerts. We send customizable reports that provide insights on and preparation for vehicle repair. These insights help fleets save on downtime and costs by organizing and presenting all maintenance needs ahead of time.

Global supply chains have been hit by a series of disruptions over the past few years, significantly hindering production and leaving markets grossly undersupplied. Fleets are more susceptible to increased downtime and costs as a result. Pitstop uses advanced data analytics to help you drastically reduce costs and downtime by predicting vehicle failures before they happen. Just imagine knowing your truck battery will die two weeks ahead rather than on the day of a big delivery, or even worse, there are no parts or mechanics available due to ongoing shortages, further delaying getting your vehicle back on the road. With Pitstop, you can plan ahead and order ahead to improve your customer experience, driver retention, and return on investment (try our free ROI calculator here).

Predictive maintenance uses the vehicle’s real-time sensor data as well as other data points to analyze the current state of the vehicle and inform the owners when something needs addressing before a failure even happens. Whereas preventive maintenance is periodically taking your vehicle to maintenance based on time or mileage passed. It is designed to keep the vehicle parts in good condition but does not consider the state of a component or process. More often than not, fleets are encountered with over-maintenance, increasing maintenance costs and downtime. Predictive maintenance and preventive maintenance are two synergistic approaches. When predictive maintenance systems identify an impending issue, they can initiate the scheduling of preventive maintenance tasks. This enables a more efficient allocation of resources, allowing for adjustments to the preventive schedule to align with critical issues while avoiding extra downtime.

Fleetio and AssetWorks, both integration partners of Pitstop, provide basic DTC/SPN issue notifications when they happen. Whereas Pitstop automatically creates DTC/SPN as issues with priority, description, explanation and causes. Pitstop combines millions of data points into personalized, actionable insights for fleet managers, we predict accurate, critical vehicle issues months in advance. Our predictive models provide insights on battery, brake usage, DEF alerts sensor health, and cranking voltage (starter motor issues). Our thorough analysis helps fleet managers make better decisions, future-proof their business and lead the industry into a more efficient, safer and cleaner future.

Pitstop uses various forms of predictive algorithms to help you manage your fleet better. These range from algorithms that directly help with the maintenance of parts (such as the engine, brakes and battery) to other algorithms that can help calculate downtime or running costs (such as the vehicle score).

• Improve vehicle uptime by 20%
• Receive alerts of predictive failures with over 94% accuracy
• Cut tow and road call costs, save an average of $2,000/asset per year
• Prioritized remote diagnostics, descriptions, and recommendations
• Save significant time with automated fault code analysis
• Streamline shop visits with digital vehicle health reports
• Easy to use and implement on top your current of telematics

To learn more about the benefits of Pitstop’s fleet maintenance software, visit our page.

Yes! Pitstop is being used by organizations all around the world.

Pitstop uses the Google Translate application to translate the application and supports all languages Google supports, including French, German and Spanish.

You can sign in to your Pitstop dashboard on a web browser. Or, you can download the Pitstop app on Google Play or the App Store to access the platform.

Pitstop detects anomalies in sensor data and forecasts when your brakes, batteries, diesel exhaust systems, engine, and tires will fail. Pitstop may also create brake usage and vehicle health ranking reports for fleet managers to help determine which vehicles to retire. These reports are available on Pitstop’s dashboard.

The Pitstop fleet management tool is organized to help fleet managers make decisions based on exceptions. The Dashboard summarizes the entire fleet’s performance and contains graphs, charts, and workflows to manage internal operations.

Pitstop currently works out of the box with the following telematic partners:

• Geotab
• Samsara
• Motive
• Verizon
• FleetComplete
• AssetWorks
• Omnitracs
• Faster

The fleet operations must deal with multiple data sources, i.e. telematics, OEM solutions, fleet management software, and service records, to sufficiently maintain equipment. Pitstop consolidates all that fragmented data and delivers predictive analytic insights that are not only actionable but also conveniently presented on a single platform.

You can learn more about how Pitstop fits into your fleet’s ecosystem here.

Pitstop can communicate with your maintenance shops in a variety of ways.

1. You can share any vehicle’s health status with your internal and external maintenance shops via email and PDF downloads.
2. Your internal shops can be given direct access to the platform to see which vehicles need attention and when.
3. Pitstop enables you to input both your local maintenance and repair shops, as well as approved dealerships, into the platform, making it effortless for your team to identify the best places to go for servicing and repairs.

We work with class 1-8 vehicles, so we can easily connect to and help you manage a mixed fleet.

Yes! We’re making fleet managers’ work easier and more efficient across the country. With our three-week free trial, see what Pitstop can accomplish.

We try to be very competitive on cost amongst our competitors. Please reach out to our team for an estimate.

Yes! Once the integration is complete and all vehicle data flows into Pitstop, you will be able to see your vehicles in near “real-time” on our maps. There can be minor differences in GPS location due to transmission delays between the in-vehicle device and our dashboard.

In the vehicle profile, there is a delete car button that can be pressed. But don’t worry, if you decide to change your mind and add the car back, the history will be completely restored.

Yes! A “Driver” profile has to be created by the administrator and invite the driver user into the application. The “Driver” user can log in and see the information relevant to their vehicle(s).

You can follow the implementation guide by clicking this link or you can email us directly at support@pitstopconnect.com

The system immediately shows all issues on our dashboard, along with configurable emails to inform your fleet managers about a potential issue. Read more on our Fleet page. We issue real-time alerts when they happen, as well as send weekly maintenance updates via email.

You can compare drivers based on their safety profiles. We do not associate maintenance with any specific user or driver as organizations and fleets design and deliver maintenance programs to address an entire fleet instead of an individual vehicle asset or driver.

Pitstop uses OEM maintenance schedules as a reference point and processes other data points from your service center, including service history. By doing this, we try to deliver the most accurate upcoming maintenance for your vehicle. The reminder in your car is often a snapshot, and Pitstop compliments it with more detailed information about your maintenance due.

Our platform is constantly getting smarter and is adding new predictions regularly. We can predict battery failures, DTC severities, and brakes for most vehicles. However, what we can predict will vary based on the types of vehicles, the sensors they are equipped with, and your telematics provider.

Yes! Pitstop shows a list of vehicles with fuel consumption ranked from highest consumption to lowest. This does depend on the make model year of the vehicle.

Pitstop is able to read fuel information for most vehicles. However, it usually depends on the make, model and year of the vehicle.

Every minute during drive time and every 24 hours when parked.

Data is safely & securely stored in the cloud using Amazon AWS and Google Big Query.

We use as much data as possible from the sensors the vehicle is equipped with, as well as the data the telematics providers will share with us. This includes, but is not limited to, data such as: 

• Battery voltage 
• Engine control 
• Airflow & emissions 
• Brakes

Our team comprises highly-skilled data scientists and automotive industry experts who consistently improve our models and gather more data to increase accuracy. To date, we have trained our models with over 1 Billion data points across vehicle makes and classes.

To prevent false events from happening, we use automation that runs in the background to capture and correct them. If there are exceptions, our technical team is alerted so they can intervene to ensure that no false alerts are created.

Yes! Pitstop is a device agnostic platform! Please reach out to us at support@pitstopconnect.com to implement Pitstop.

The telematics device, if bought from Pitstop, should integrate and connect directly to the OBDII port. 

If your vehicle is an Audi, GM, Lexus or VW in the United States we can connect directly to your vehicle’s connected car platform. Otherwise, you do need to install an external device.

No. The device is powered by the vehicle’s battery. 

Email support@pitstopconnect.com and our team will help you get a new device.

– 40 celsius to +40 celsius / – 40F to +104F

We have a 3 year warranty for Danlaw devices from Pitstop. If the device stops working, please reach out to Pitstop at  support@pitstopconnect.com and we will help you troubleshoot and assess the device. Depending on the assessment of our technical team we will either replace the device or fix it for you.

No! 

Pitstop is a read-only hardware that monitors general vehicle data. It does not write to or alter your vehicle’s onboard computer in any way. For specifics depending on your vehicle you may contact your OEM’s customer support team. As stated above, the adapter is covered under a warranty by Pitstop. For more details, terms and warranty information can be found on your app’s settings page.

About 10MB per month. 

On the dashboard under the vehicle profile there will be a device status field that will display if the device is connected or not.

On the dashboard under the vehicle profile there will be a device status field that will display if the device is connected or not.

We are above 95% accurate for all of our models.

DTCs are Diagnostic Trouble Codes that are an automotive industry standard set by SAE (Society of Automotive Engineers). DTCs are how the J-1939 (in heavy-duty vehicles) and OBDII (in light-duty vehicles) communicate the problems onboard to the vehicle’s operator.

DTCs have a very standardized system of naming. Below is an overview of how the naming works:

Example P0430

P0430 – the first letter indicates which subsystem 

B – Body 

C – Chassis

P – Powertrain 

U – Network and Vehicle integration

The second number in the DTC represents either a generic or manufacturer specific code. Generally, you will see DTCs starting with either a 0 or 1.

Example P0430

• 0 – Generic

• 1 – Manufacturer specific 

The third character or number usually  in the diagnostic trouble code indicates the subsystem in which the fault is.

• 0 – Fuel and air metering and aux emission

• 1 – Fuel and air metering 

• 2 – injector circuit

• 3 – Ignition systems

• 4 – Aux emission controls

• 5 – Vehicle speed control and engine idling

• 6 – Computer and aux outputs

• 7 – Transmission 

Note: A,B, or C indicates hybrid systems. 

Our application has training videos within each module. In addition, you can email us at support@pitstopconnect.com to schedule a training session with our customer success manager.