How can we help you?
What does Pitstop do differently?
Pitstop is a fleet management tool that uses telematics, data sources, cloud-based proprietary algorithms, artificial intelligence and machine learning to predict vehicle issues before they happen. Pitstop’s fleet software is a comprehensive maintenance solution that includes predictions, recall notifications, scheduled maintenance, and prioritized DTC alerts. We send customizable reports that provide insights on and preparation for vehicle repair. These insights help fleets save on downtime and costs by organizing and presenting all maintenance needs ahead of time.+
How does predictive maintenance help my fleet?
Global supply chains have been hit by a series of disruptions over the past few years, significantly hindering production and leaving markets grossly undersupplied. Fleets are more susceptible to increased downtime and costs as a result. Pitstop’s vehicle fleet manager uses advanced data analytics to help you drastically reduce costs and downtime by predicting vehicle failures before they happen. Just imagine knowing your truck battery will die two weeks ahead rather than on the day of a big delivery, or even worse, that part has a shortage, further delaying getting your vehicle back on the road. With Pitstop, you can plan ahead and order ahead to improve your customer experience, driver retention, costs, and prevent downtime.+
What is predictive maintenance, and how does it differ from preventive maintenance?
Predictive maintenance uses the vehicle’s real-time sensor data as well as other data points to analyze the current state of the vehicle and inform the owners when something needs addressing before a failure even happens. Whereas preventive maintenance is periodically taking your vehicle to maintenance based on time or mileage passed. It is designed to keep the vehicle parts in good condition but does not consider the state of a component or process. More often than not, fleets are encountered with over-maintenance, increasing maintenance costs and downtime.+
How does a tool like this differ from a fleet management tool like Fleetio or AssetWorks?
Fleetio and AssetWorks provide basic DTC/SPN issue notifications when they happen. Whereas Pitstop automatically creates DTC/SPN as issues with priority, description, explanation and causes. Pitstop combines millions of data points into personalized, actionable insights for fleet managers, we predict accurate, critical vehicle issues months in advance. Our predictive models provide insights on battery, brake usage, DEF alerts sensor health, and cranking voltage (starter motor issues). Our thorough analysis helps fleet managers make better decisions, future-proof their business and lead the industry into a more efficient, safer and cleaner future.+
How does Pitstop use algorithms in their platform?
Pitstop uses various forms of predictive algorithms to help you manage your fleet better. These range from algorithms that directly help with the maintenance of parts (such as the engine, brakes and battery) to other algorithms that can help calculate downtime or running costs (such as the vehicle score).+
What are the top benefits of using Pitstop?
- Reduction in vehicle downtime – keeping vehicles on the road longer
- Organization and advanced notice of vehicle issues
- Easy to use and implement into the current workflow as no additional hardware is required
- Significant ROI
- Organize & manage all fleet maintenance operations in one place
To learn more about the benefits of Pitstop’s fleet maintenance software, visit our page.+
Can I use Pitstop outside of the United States?
Yes! Pitstop is being used by organizations all around the world.+
How many languages is the application available in?
Pitstop uses the Google Translate application to translate the application and supports all languages Google supports, including French, German and Spanish.+
How do I access Pitstop’s platform?+
What types of insights can pitstop generate?
Pitstop detects anomalies in sensor data and forecasts when your brakes, batteries, diesel exhaust systems, engine, and tires will fail. Pitstop may also create brake usage and vehicle health ranking reports for fleet managers to help determine which vehicles to retire. These reports are available on Pitstop’s dashboard.+
How is the information presented in Pitstop?
The Pitstop fleet management tool is organized to help fleet managers make decisions based on exceptions. The Dashboard summarizes the entire fleet’s performance and contains graphs, charts, and workflows to manage internal operations.+
How do you work with fleet management solutions or other fleet software?
You can learn more here.+
Who is Pitstop partnered with?
Fleet software integrations provide a secure connection between distinct fleet maintenance software solutions, allowing you to pull and push data from several sources and store it in one location. We currently integrate with Geotab, Samsara, Verizon Connect, and FleetComplete, which feed data to Pitstop. Pitstop can also push data to partners such as Fleetio and AssetWorks.+
How do you communicate with maintenance/repair shops?
Pitstop can communicate with your maintenance shops in a variety of ways.
- You can share any vehicle’s health status with your internal and external maintenance shops via email and PDF downloads.
- Your internal shops can be given direct access to the platform to see which vehicles need attention and when.
What class of vehicles does your platform work with?
We work with class 1-8 vehicles, so we can easily connect to and help you manage a mixed fleet.+
Can I try Pitstop’s predictive maintenance tool before I buy it?
Yes! We’re making fleet managers’ work easier and more efficient across the country. With our three-week free trial, see what Pitstop can accomplish.+
How much does the platform cost?
We try to be very competitive on cost amongst our competitors. Please reach out to our team for an estimate.+
User interface / Usability
Can I see my vehicles in real-time?
Yes! Once the integration is complete and all vehicle data flows into Pitstop, you will be able to see your vehicles in near “real-time” on our maps. There can be minor differences in GPS location due to transmission delays between the in-vehicle device and our dashboard.+
How do I delete a car?
In the vehicle profile, there is a delete car button that can be pressed. But don’t worry, if you decide to change your mind and add the car back, the history will be completely restored.+
Does the driver have access to the information on the vehicle?
Yes! A “Driver” profile has to be created by the administrator and invite the driver user into the application. The “Driver” user can log in and see the information relevant to their vehicle(s).+
How to integrate Geotab on Pitstop?
You can follow the implementation guide by clicking this link or you can email us directly at firstname.lastname@example.org+
How will I be alerted when there is an issue with one of my vehicles?
The system immediately shows all issues on our dashboard, along with configurable emails to inform your fleet managers about a potential issue. Read more on our Fleet page. We issue real-time alerts when they happen, as well as send weekly maintenance updates via email.+
Can you compare drivers based on vehicle costs?
You can compare drivers based on their safety profiles. We do not associate maintenance with any specific user or driver as organizations and fleets design and deliver maintenance programs to address an entire fleet instead of an individual vehicle asset or driver.+
My vehicle has a maintenance alert. Is that different from Pitstop?
Pitstop uses OEM maintenance schedules as a reference point and processes other data points from your service center, including service history. By doing this, we try to deliver the most accurate upcoming maintenance for your vehicle. The reminder in your car is often a snapshot, and Pitstop compliments it with more detailed information about your maintenance due.+
What types of predictions are on Pitstop’s platform?
Our platform is constantly getting smarter and is adding new predictions regularly. We can predict battery failures, DTC severities, and brakes for most vehicles. However, what we can predict will vary based on the types of vehicles, the sensors they are equipped with, and your telematics provider.+
Can you see fuel consumption data?
Yes! Pitstop shows a list of vehicles with fuel consumption ranked from highest consumption to lowest. This does depend on the make model year of the vehicle.+
Can I view the current fuel level?
Pitstop is able to read fuel information for most vehicles. However, it usually depends on the make, model and year of the vehicle.+
How frequently do you send data to the platform?
Every minute during drive time and every 24 hours when parked.+
Where is the data stored?
Data is safely & securely stored in the cloud using Amazon AWS and Google Big Query.+
What types of data does your platform use to make predictions?
We use as much data as possible from the sensors the vehicle is equipped with, as well as the data the telematics providers will share with us. This includes, but is not limited to, data such as:
- Battery voltage
- Engine control
- Airflow & emissions
Why should I trust your AI and Algorithms?
Our team comprises highly-skilled data scientists and automotive industry experts who consistently improve our models and gather more data to increase accuracy. To date, we have trained our models with over 1 Billion data points across vehicle makes and classes.+
We have tested other platforms that gave too many false events. How do you prevent information overload?
To prevent false events from happening, we use automation that runs in the background to capture and correct them. If there are exceptions, our technical team is alerted so they can intervene to ensure that no false alerts are created.+
Hardware connectivity and device
Can I use my own OBDII device?
Yes! Pitstop is a device agnostic platform! Please reach out to us at email@example.com to implement Pitstop.+
How do I connect the device to the car?
The telematics device, if bought from Pitstop, should integrate and connect directly to the OBDII port.+
Do I need to plug a device into my car?
If your vehicle is an Audi, GM, Lexus or VW in the United States we can connect directly to your vehicle’s connected car platform. Otherwise, you do need to install an external device.+
Do I need to charge the device?
No. The device is powered by the vehicle’s battery.+
How do I order a new device?
Email firstname.lastname@example.org and our team will help you get a new device.+
What temperatures does this work in?
– 40 celsius to +40 celsius / – 40F to +104F+
What happens if the device stops working? Does this device have a warranty?
We have a 3 year warranty for Danlaw devices from Pitstop. If the device stops working, please reach out to Pitstop at email@example.com and we will help you troubleshoot and assess the device. Depending on the assessment of our technical team we will either replace the device or fix it for you.+
Can this affect my vehicle’s warranty?
Pitstop is a read-only hardware that monitors general vehicle data. It does not write to or alter your vehicle’s onboard computer in any way. For specifics depending on your vehicle you may contact your OEM’s customer support team. As stated above, the adapter is covered under a warranty by Pitstop. For more details, terms and warranty information can be found on your app’s settings page.+
How much data does the device consume?
About 10MB per month.+
How can I tell if the device has been unplugged?
On the dashboard under the vehicle profile there will be a device status field that will display if the device is connected or not.+
How can I tell if the device is working?
On the dashboard under the vehicle profile there will be a device status field that will display if the device is connected or not.+
How accurate is your system in predicting potential failures?
We are above 95% accurate for all of our models.+
What does DTC mean?
DTCs are Diagnostic Trouble Codes that are an automotive industry standard set by SAE (Society of Automotive Engineers). DTCs are how the J-1939 (in heavy-duty vehicles) and OBDII (in light-duty vehicles) communicate the problems onboard to the vehicle’s operator.+
How do I read OBDII/DTC code?
DTCs have a very standardized system of naming. Below is an overview of how the naming works:
P0430 – the first letter indicates which subsystem
B – Body
C – Chassis
P – Powertrain
U – Network and Vehicle integration+
How do I read Generic or Manufacturer Specific Codes?
The second number in the DTC represents either a generic or manufacturer specific code. Generally, you will see DTCs starting with either a 0 or 1.
- 0 – Generic
- 1 – Manufacturer specific
How do I read Subsystems codes?
The third character or number usually in the diagnostic trouble code indicates the subsystem in which the fault is.
- 0 – Fuel and air metering and aux emission
- 1 – Fuel and air metering
- 2 – injector circuit
- 3 – Ignition systems
- 4 – Aux emission controls
- 5 – Vehicle speed control and engine idling
- 6 – Computer and aux outputs
- 7 – Transmission
Note: A,B, or C indicates hybrid systems.+
How do I learn how to use the application?
Our application has training videos within each module. In addition, you can email us at firstname.lastname@example.org to schedule a training session with our customer success manager.+