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maintenance today

FAQs

How can we help you?

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All
General FAQ
User interface / Usability
Fuel
Maintenance
Data
Hardware connectivity and device
Diagnostics
Support

General FAQ

  • How do you log into the Pitstop application?

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  • How is the information presented in Pitstop?

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  • How many languages is the application available in?

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  • What is preventive maintenance vs predictive maintenance?

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  • Are you available on the Geotab marketplace?

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  • What class of vehicles does your platform work with?

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  • Is it possible to try the software prior to purchasing?

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  • How much does the platform cost?

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User interface / Usability

  • Can I see my vehicles in real time?

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  • How do I delete a car?

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  • Does the driver have access to the information on the vehicle?

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  • How to integrate GEOTAB on Pitstop?

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  • How will I be alerted when there is an issue with one of my vehicles?

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Fuel

  • Can you see fuel consumption data?

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  • Can I view the current fuel level?

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Maintenance

  • Can you compare drivers based on vehicle costs?

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  • My vehicle has a maintenance alert. Is that different from Pitstop?

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  • What types of predictions are on Pitstop’s platform?

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Data

  • How frequently do you send data to the platform?

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  • How can you stop a vehicle sending data to pitstop?

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  • Where is the data stored?

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  • What types of telematics providers do you work with?

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  • What types of data does your platform use to make predictions?

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  • Why should I trust your AI and Algorithms?

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  • We have tested other platforms that gave too many false events. How do you prevent information overload?

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Hardware connectivity and device

  • Can I use my own OBDII device?

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  • How do I connect the device to the car?

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  • Do I really need to plug a device into my car?

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  • Do I need to charge the device?

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  • How do I order a new device?

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  • What temperatures does this work in?

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  • What happens if the device stops working? Does this device have a warranty?

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  • Can this affect my vehicle’s warranty?

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  • How much data does the device consume?

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  • How can I tell if the device has been unplugged?

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  • How can I tell if the device is working?

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Diagnostics

  • How accurate is your system in predicting potential failures?

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  • What does DTC mean?

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  • How do I read OBDII/DTC code?

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  • How do I read Generic or Manufacturer Specific Codes?

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  • How do I read Subsystems codes?

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Support

  • How accurate is your system in predicting potential failures?

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  • How do I learn how to use the application?

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